PIA Service Agreement
Property Management Backed by Written Guarantees
We created the PIA Service Agreement: a written commitment that sets out how your property is managed, what standards apply, and what happens if those standards aren’t met.
Why it matters
Most property management relies on vague promises.
PIA’s Service Agreement clearly defines what’s delivered, how it’s delivered, and who is accountable.
If we don’t meet those commitments, we pay — ensuring your investment is protected and performs as expected.
The Framework
Our agreement includes:
12 core services
33 documented service standards
14 written, financially backed guarantees
This ensures your property is supported by systems and teams — not dependent on a single individual, delivering consistent service.
All designed to protect your rental income and long-term performance.
What we cover
Every core service is governed by defined standards and backed by written guarantees:
Finding New Tenants
Property Inspections
Property Maintenance
Rental Reviews
Tenancy Disputes
Responsive Communication
All backed by clear service standards and guarantees — ensuring your property performs as expected and your rental income is protected.
Your Team
Your Service Agreement is delivered by specialist teams — ensuring consistent service, clear accountability, and protection of your rental income at every stage.