Maintenance Requests
How to report maintenance issues at your rental property.
From time to time, maintenance issues can arise in any property. Reporting problems early helps ensure repairs are resolved quickly and prevents minor issues from becoming more serious.
Tenants can submit maintenance requests through the tenant portal or by contacting the Tenant Services Team.
This page explains how to report a maintenance issue and what to do if an urgent repair occurs.
Reporting a Maintenance Issue
If something at your property needs repair, report it as soon as possible through:
- The PIA Tenant Portal
Please include:
- Property address
- Description of the issue
- Photos or videos (if possible)
- When the issue started
Urgent Repairs
Some issues are classified as urgent repairs under NSW tenancy legislation and require immediate attention.
If an urgent repair occurs, please contact the PIA Tenant Services Team immediately.
For a full list of urgent repairs and tenant responsibilities, please refer to the NSW Government guidance below:
NSW Fair Trading — Urgent Repairs
If there is an immediate risk to safety, contact Emergency Services — Call 000.
Contact Tenant Services
Email: tenantservice@pia.com.au
Phone: 02 8252 8547
Office Hours: Monday 9am – Friday 5pm
If an urgent issue occurs outside office hours, follow the emergency instructions provided in your lease agreement.