Centrepay
Simple, secure rent payments — directly from your Centrelink benefits.
Centrepay is a voluntary service provided by Services Australia that allows eligible tenants receiving Centrelink payments to have their rent deducted automatically and paid directly to their property manager.
It’s a secure and convenient way to manage rent payments and stay on track throughout your tenancy.
What is Centrepay?
Centrepay is a free bill-paying service for people who receive Centrelink payments.
If you choose to use Centrepay, your rent is deducted directly from your Centrelink payments and transferred securely to PIA.
Key Benefits
- No additional cost to tenants
- Secure and reliable payments
- Helps ensure rent is paid on time
- Fully voluntary — you can start, change or stop at any time
How Centrepay Works
If you are eligible, Centrepay allows you to nominate an amount to be deducted from your Centrelink payment and applied towards your rent.
Payments are processed by Services Australia and transferred directly to your property manager.
Simple Steps
- Confirm your eligibility with Services Australia
- Set up Centrepay through your myGov account or with assistance
- Rent is deducted automatically from your Centrelink payments
How to Set Up Centrepay
Centrepay can be arranged directly through Services Australia.
If you would like assistance, our Tenant Services Team can guide you through the process.
Options
- Set up through your myGov account
- Contact Services Australia directly
- Speak with the PIA Tenant Services Team
Incorrect Payments
If an incorrect Centrepay payment occurs, we follow a structured process to identify, manage and resolve the issue as quickly as possible.
If you believe a payment has been deducted incorrectly, please contact our team so we can assist.
Centrepay Complaints
If you have a concern regarding Centrepay deductions or payments, please contact the PIA Tenant Services Team in the first instance.
We will investigate the issue, review payment records, and work with Services Australia where required to resolve the matter.
If the matter is not resolved, you may contact Services Australia directly.